Orders
1、How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery usually takes 5–8 business days depending on your location.
2、Can I cancel or change my order after placing it?
If your order has not been shipped yet, please contact us as soon as possible and we will do our best to assist you.
3、Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an email confirmation with your order details.
4、How can I track my order?
After your order ships, we will send you a tracking number via email so you can monitor the delivery status.
5、My order hasn’t arrived yet. What should I do?
Please check your tracking number first. If the tracking status hasn’t updated or the package seems delayed, contact our support team for assistance.
Envío
6、Which carriers do you use for shipping?
We ship with reliable carriers such as UPS, FedEx, USPS, and DHL depending on the destination.
7、Do you offer free shipping?
Yes, we offer free shipping on most orders within the United States, Canada, and Mexico.
8、Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on the destination.
9、How long does shipping take?
Standard shipping within the U.S. typically takes 5–8 business days.
10、Why hasn’t my tracking information updated?
Products
11、Are your LED lights waterproof?
Yes. Most of our LED lights are rated IP67 or higher, meaning they are waterproof and dustproof.
12、Are these lights compatible with my truck or trailer?
Our lights are designed to fit most trucks, trailers, pickups, and Jeeps. Please check the product description for compatibility details.
13、Are the lights plug-and-play?
Yes. Many of our lights are plug-and-play and easy to install without complicated wiring.
14、What voltage do the lights support?
Our LED lights typically support 12V–24V systems, suitable for most trucks and vehicles.
15、Are your lights DOT approved?
Many of our lights meet DOT compliance standards. Please check the product details for certification information.
Returns & Warranty
16、What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of delivery.
17、Do your products come with a warranty?
Yes. Most of our LED lights come with a 1-year limited warranty.
18、What if I receive a defective item?
If your product arrives damaged or defective, please contact us with photos and we will arrange a replacement or refund.
General Questions
19、How can I contact customer support?
You can reach our support team via email or our contact page, and we usually respond within 24 hours.
20、Do you offer bulk or wholesale discounts?
Yes. If you are interested in bulk orders or wholesale pricing, please contact us for more details.
